Summerfest Business Alliance Member Spotlight
1.) Tell us about your organization, your mission statement, how, when and why your organization was founded, and what you are best known for.
Based in Pewaukee, Wis., Implecho is an audio communications company that provides high-quality rental and purchase solutions for events, tours, training and jobsite applications. Since the early 1990s, the organization has been a trusted provider of two-way radio rentals, tour guide headset systems and assisted reality solutions to customers in Wisconsin and nationwide. Serving Fortune 500 companies and events across the country, Implecho provides audio communication solutions for conferences, trade shows, festivals, facility tours, remote or onsite training, job site applications, manufacturing, construction and a variety of other applications. Implecho is 100% employee-owned and an OwnersEdge operating company.
2.) Tell us about your organization’s accomplishments and what you’re most proud of.
Implecho serves more than 500 organizations and events annually with audio communication systems and services. We take pride in our high customer satisfaction rating and consistently achieving a year-over-year Net Promoter Score (NPS) of 90 or higher. Whether we’re working on two-way radio rentals for local concerts or delivering tour guide headset systems for large-scale international conferences and organizations, our mission is to elevate services and solutions from ordinary to extraordinary.
3.) What does the future hold for your organization? - What are your plans for the future and top priorities? What does future success look like for your organization? How do you continue to evolve and what is needed to ensure future success?
The future looks bright for Implecho. In 2021, we underwent a rebranding effort aimed at offering customers across various industries a unified, reliable source for audio communication solutions. Our success entails expanding our reach to encompass new customers and applications, while also fostering growth alongside existing customers seeking to enhance their communication capabilities through technology. To sustain our growth and success, it's imperative for us to remain at the forefront of technological advancements and to continue to see a thriving in-person events and tourism industry.
4.) Why is it important to your organization to support Summerfest through the Summerfest Business Alliance and what are some of the unique ways in which you distribute your Summerfest tickets?
It is important for Implecho to continue supporting Summerfest through the Summerfest Business Alliance (SBA) to promote in-person events and tourism. We are dedicated to providing comprehensive service for events, from planning and setup to execution and breakdown. This year, we will be distributing our Summerfest tickets to both customers and employees. Additionally, we eagerly anticipate attending the event as a company for a team outing. Since many of our employees are music and travel enthusiasts, it presents the perfect opportunity for us to enjoy as a company.
5.) Favorite Summerfest Memories
Several of our team members are lifelong residents of Southeast Wisconsin. We've watched Summerfest evolve into the nation’s premier music festival, as it's known today. Some of our fondest Summerfest memories involve taking the shuttle from Lake Country to the city's lakefront location, catching performances at every stage, and savoring the diverse food and beverage offerings. The 2024 lineup is particularly thrilling, promising something for everyone at both the amphitheater and festival stages.